Statement of Commitment
KPMB strives to provide our services in a manner that is accessible to all our clients, collaborators, consultants, and to the public. We believe in equal opportunity and treat all people with respect for their dignity and independence. KPMB is committed to supporting all people with accessibility needs in a timely manner and will do so by preventing and removing barriers to accessibility to meet requirements under the Accessibility for Ontarians with Disabilities Act (AODA).
KPMB is committed to excellence in serving everyone including people with a disability and we will carry out our functions and responsibilities in the following areas:
Accessible Emergency Information
KPMB is committed to providing our clients with emergency information upon request. We will provide employees with disabilities with individualized emergency response information when necessary.
KPMB provides training to all employees, volunteers and others who deal with the public, and all those who are involved in the development and approvals of customer service policies, practices and procedures on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities.
KPMB has taken the following additional steps to ensure training in Human Rights and employment has been provided as required.
Information and Communications
KPMB will communicate with persons with disabilities in ways that consider their disability. We will train staff who communicate with clients/consultants/public on how to interact and communicate with people with various disabilities.
Our current website is WCAG 2.0 Level AA compliant.
We are committed to providing fully accessible telephone service to our customers. Employees have been trained to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email and relay services if telephone communication is not suitable to their communication needs or is not available.
We will communicate best practices to our staff so that they can be familiar with various types of assistive devices available that may be used by customers/clients with disabilities.
Service Animal and Support Person
We will ensure that all staff dealing with the public is trained on how to interact with persons with disabilities who are accompanied by a service animal or support person.
Notice of Temporary Service Disruption
KPMB will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration and a description of alternative facilities or services, if available.
KPMB is committed to fair and accessible employment practices. This Accessibility Statement and Plan for Employment is available in an accessible format upon request.
KPMB is committed to ensuring that reasonable accommodations are made to persons with disabilities during recruitment and assessment processes.
KPMB is committed to ensuring that reasonable accommodations are made available to employees with disabilities.
Feedback from members of the public about the delivery of our architectural services to persons with disabilities should be directed to the Director of People & Culture, Maryanne Iwamura and can be submitted in the following ways:
If the individual providing feedback wishes to be contacted, they must provide their name and contact information.
Complaints will be addressed by the Director of People & Culture and/or owners. Where appropriate, an investigation into a complaint may be conducted. If the individual making the complaint so requests, the individual will receive a response to his or her complaint from the Director of People & Culture and/or owners.